Refund policy

Refunds

Filedio products are digital and arrive right after the payment is confirmed, through a download link sent to your e-mail.

If a file is defective, does not arrive, or you were charged twice, write to admin@privacyvault.tech within 14 days of the purchase. We will resend the file or refund the amount.

Other cases are reviewed one by one.

A refund goes back to your card through Stripe, in 5 to 10 days.

Disputes

If something went wrong, talk to us before opening a dispute with your bank: write to admin@privacyvault.tech. We reply within 2 business days.

Cancellations

A digital order cannot be canceled after delivery. Before paying, just close the checkout page: nothing is charged.

Promotions

There are no active promotions right now. When there are, the rules will appear on the product page. One promotion applies per order, and none of them has cash value.